Embracing AI in a Gen Z Board Room

Contributor: Temiloluwa Nathaniel Adedoja
Senior Partner (Business Development) Freed Capitals

Date: 5th January 2023

How AI Benefits Businesses

Automation, data analytics, and natural language processing (NLP) are among the top applications of AI in businesses. But what does this mean and how does this simplify processes and increase operational efficiency?

  1. AI Automation: People are being saved from boredom thanks to automation. Teams no longer spend countless hours doing repetitive tasks and employee time is freed to focus on higher-value work. Another bonus - AI Automation is more precise and less likely to let any relevant information fall through the cracks.
  2. Data analytics: Data analytics allows businesses to gain insights that were previously inaccessible by discovering new patterns and correlations in data.
  3. Hiring and Recruitment: There is a lot of competition for employment and every day, hundreds of candidates are applying for a single position in a company. To make things easier, companies use Artificial Intelligence and Natural Language Processing (NLP), to filter through the resumes and shortlist the candidates who meet their requirements closely.
  4. Billing and Invoice: With the businesses come financial responsibilities. These financial processes could turn out to be very burdensome, if handled manually. Also, there might be calculation mistakes that could lead to terrible losses. Artificial Intelligence has made financial management very easy and accurate by automating the process. There are many AI powered softwares available in the market for accounting and invoices.
  5. Customer Analysis: Businesses run for their customers and customers can make or break any brand. So, it is extremely important for companies to analyse their customer base and strategize for more engagement and improvement in any other field. Today, Artificial Intelligence enables the company to perform surveys that could provide customer feedback that run deeper than just historical data analysis. It provides accurate data and helps to perform strategies for better engagement and for facilitating sales by providing better customer experience.

Other ways AI impact the workplace are spam filters, smart email categorisation, voice to text features, smart personal assistants, automated responders, and online customer support and so on.

PLACE OF AI IN THE WORKPLACE

Artificial intelligence has aided the advent of new and fast start-ups and the evolution of existing corporations in all sectors with GenZ mostly in the middle of this. Rather than serving as a replacement for human intelligence and ingenuity, artificial intelligence is generally seen as a supporting tool currently and this is poised to change soon. AI helps in automating business processes, gaining insight through data analysis, and engaging with customers and employees. Artificial intelligence has a wide range of uses in businesses, including streamlining job processes and aggregating business data.

AI IN THE GLOBAL SPACE

There is a huge competition between companies in the market and every company wants to be at the top of their game. Successful MNC’s use features of AI in their workplace to get insights of their business and make it more efficient and relevant to their customer base. Even smaller companies incorporate AI into their businesses to be successful. AI has become a behind-the-scenes player to help businesses enhance efficiency, streamline workflows, and increase productivity.

Global Impact of AI

AI in Healthcare: The emergence of artificial intelligence (AI) in healthcare has been groundbreaking, reshaping the way we diagnose, treat and monitor patients. This technology is drastically improving healthcare research and outcomes by producing more accurate diagnoses and enabling more personalized treatments. AI has helped healthcare’s ability to analyze vast amounts of clinical documentation quickly it also helps medical professionals identify disease markers and trends that would otherwise be overlooked.

AI in Global Cybersecurity: The Internet has made storage and management very convenient in any business. But with it comes the risk of breaching and leakage of data. Every business requires online security since all the important databases of their company including financial data, strategies, private information etc. are stored online. Cybersecurity is a necessity for all companies and hence, is one of the most important applications of AI globally. With the help of Artificial Intelligence, cyber experts can understand and remove unwanted noise or data that they might detect. It helps them to be aware of any abnormal activities or malware and be prepared for any attack to reduce cyber threats.

How AI Facilitates Processes in the GenZ Board Room
Artificial Intelligence in Sales

Automation AI is already affecting sales and will continue to do so. A study by Harvard Business Review found that companies using AI for sales can increase their leads by more than 50%, reduce call time by 60-70%, and have cost reductions of 40-60%. Given these numbers, it’s clear that businesses looking to improve their bottom line should investigate Artificial Intelligence. An example is how Amazon nailed the art of upsells and cross-sells with their AI-powered recommendation system. This way, your team leaves no money on the table.

Artifical Intelligence in Customer Support

Artificial intelligence is rapidly being used to transform the way businesses manage customer relationships, and its impact is likely to be felt even more significantly in the coming years as Artificial Intelligence continues to advance. AI aids the convenience in which customer KYC is being done, the way customer data are analyzed and providing personalized recommendations and experiences, and this has the potential to significantly improve customer satisfaction and loyalty. An example is how DMB’s in Nigeria use AI powered chatbots to assist and provide services to their customers.

Conclusion

GenZ has embraced Artificial Intelligence faster than the earlier generations and this is obvious in the way they work; the new applications being developed daily and the speed at which things are being in the business environment. They are far more comfortable with using and understanding how technology works than any other generation before them – which leads directly to their relationship with AI. Overall, GenZ are a generation that values individuality and creativity far above any other before it.

GenZ has revolutionized all business sectors by creating start-ups that rely on Artificial Intelligence for its operations. An example of a GenZ company digitizing the business space is Helium Health. Helium Health gives healthcare providers a comprehensive suite of technology solutions dedicated to managing every aspect of healthcare delivery, from electronic medical records and telemedicine to administration and financial management. Helium Health is currently chaired by Adegoke Olubusi who is one of the top under 30 CEOs. Another example is the emergence of fast, seamless, and secure DMBs aiding the banking of the unbanked and the underbanked in Nigeria. These banks are either pioneered by GenZ or run by GenZ. They have simplified and quickened the way these sectors operate by reducing the documentation required for a particular process, new ways to reach target market, ease of initiating and concluding transactions and so more just by integrating Artificial intelligence into the process. Tech start-ups are pushing and taking older companies out of business with the speed and efficiency of their AI powered operations and with this, existing corporations either buy these new start-ups and integrate it into their processes or run the start-up as subsidiary to stay competitive.

Embracing AI in a Gen Z Board Room

Contributor: Temiloluwa Nathaniel Adedoja
Senior Partner (Business Development) Freed Capitals

Date: 5th January 2023

How AI Benefits Businesses

Automation, data analytics, and natural language processing (NLP) are among the top applications of AI in businesses. But what does this mean and how does this simplify processes and increase operational efficiency?

  1. AI Automation: People are being saved from boredom thanks to automation. Teams no longer spend countless hours doing repetitive tasks and employee time is freed to focus on higher-value work. Another bonus - AI Automation is more precise and less likely to let any relevant information fall through the cracks.
  2. Data analytics: Data analytics allows businesses to gain insights that were previously inaccessible by discovering new patterns and correlations in data.
  3. Hiring and Recruitment: There is a lot of competition for employment and every day, hundreds of candidates are applying for a single position in a company. To make things easier, companies use Artificial Intelligence and Natural Language Processing (NLP), to filter through the resumes and shortlist the candidates who meet their requirements closely.
  4. Billing and Invoice: With the businesses come financial responsibilities. These financial processes could turn out to be very burdensome, if handled manually. Also, there might be calculation mistakes that could lead to terrible losses. Artificial Intelligence has made financial management very easy and accurate by automating the process. There are many AI powered softwares available in the market for accounting and invoices.
  5. Customer Analysis: Businesses run for their customers and customers can make or break any brand. So, it is extremely important for companies to analyse their customer base and strategize for more engagement and improvement in any other field. Today, Artificial Intelligence enables the company to perform surveys that could provide customer feedback that run deeper than just historical data analysis. It provides accurate data and helps to perform strategies for better engagement and for facilitating sales by providing better customer experience.

Other ways AI impact the workplace are spam filters, smart email categorisation, voice to text features, smart personal assistants, automated responders, and online customer support and so on.

PLACE OF AI IN THE WORKPLACE

Artificial intelligence has aided the advent of new and fast start-ups and the evolution of existing corporations in all sectors with GenZ mostly in the middle of this. Rather than serving as a replacement for human intelligence and ingenuity, artificial intelligence is generally seen as a supporting tool currently and this is poised to change soon. AI helps in automating business processes, gaining insight through data analysis, and engaging with customers and employees. Artificial intelligence has a wide range of uses in businesses, including streamlining job processes and aggregating business data.

AI IN THE GLOBAL SPACE

There is a huge competition between companies in the market and every company wants to be at the top of their game. Successful MNC’s use features of AI in their workplace to get insights of their business and make it more efficient and relevant to their customer base. Even smaller companies incorporate AI into their businesses to be successful. AI has become a behind-the-scenes player to help businesses enhance efficiency, streamline workflows, and increase productivity.

Global Impact of AI

AI in Healthcare: The emergence of artificial intelligence (AI) in healthcare has been groundbreaking, reshaping the way we diagnose, treat and monitor patients. This technology is drastically improving healthcare research and outcomes by producing more accurate diagnoses and enabling more personalized treatments. AI has helped healthcare’s ability to analyze vast amounts of clinical documentation quickly it also helps medical professionals identify disease markers and trends that would otherwise be overlooked.

AI in Global Cybersecurity: The Internet has made storage and management very convenient in any business. But with it comes the risk of breaching and leakage of data. Every business requires online security since all the important databases of their company including financial data, strategies, private information etc. are stored online. Cybersecurity is a necessity for all companies and hence, is one of the most important applications of AI globally. With the help of Artificial Intelligence, cyber experts can understand and remove unwanted noise or data that they might detect. It helps them to be aware of any abnormal activities or malware and be prepared for any attack to reduce cyber threats.

How AI Facilitates Processes in the GenZ Board Room
Artificial Intelligence in Sales

Automation AI is already affecting sales and will continue to do so. A study by Harvard Business Review found that companies using AI for sales can increase their leads by more than 50%, reduce call time by 60-70%, and have cost reductions of 40-60%. Given these numbers, it’s clear that businesses looking to improve their bottom line should investigate Artificial Intelligence. An example is how Amazon nailed the art of upsells and cross-sells with their AI-powered recommendation system. This way, your team leaves no money on the table.

Artifical Intelligence in Customer Support

Artificial intelligence is rapidly being used to transform the way businesses manage customer relationships, and its impact is likely to be felt even more significantly in the coming years as Artificial Intelligence continues to advance. AI aids the convenience in which customer KYC is being done, the way customer data are analyzed and providing personalized recommendations and experiences, and this has the potential to significantly improve customer satisfaction and loyalty. An example is how DMB’s in Nigeria use AI powered chatbots to assist and provide services to their customers.

Conclusion

GenZ has embraced Artificial Intelligence faster than the earlier generations and this is obvious in the way they work; the new applications being developed daily and the speed at which things are being in the business environment. They are far more comfortable with using and understanding how technology works than any other generation before them – which leads directly to their relationship with AI. Overall, GenZ are a generation that values individuality and creativity far above any other before it.

GenZ has revolutionized all business sectors by creating start-ups that rely on Artificial Intelligence for its operations. An example of a GenZ company digitizing the business space is Helium Health. Helium Health gives healthcare providers a comprehensive suite of technology solutions dedicated to managing every aspect of healthcare delivery, from electronic medical records and telemedicine to administration and financial management. Helium Health is currently chaired by Adegoke Olubusi who is one of the top under 30 CEOs. Another example is the emergence of fast, seamless, and secure DMBs aiding the banking of the unbanked and the underbanked in Nigeria. These banks are either pioneered by GenZ or run by GenZ. They have simplified and quickened the way these sectors operate by reducing the documentation required for a particular process, new ways to reach target market, ease of initiating and concluding transactions and so more just by integrating Artificial intelligence into the process. Tech start-ups are pushing and taking older companies out of business with the speed and efficiency of their AI powered operations and with this, existing corporations either buy these new start-ups and integrate it into their processes or run the start-up as subsidiary to stay competitive.